TOMSA week in review


For the week ending 25 November 2016

Dear Levy Contributor

Welcome to this week’s edition of the TOMSA Week in ReviewWe start with an update on the National Minimum Wage deliberations, and then share part 2 of our WTM London highlights package with you. From levy contributor news, we extend our sincere congratulations to Hotel Verde for winning the Urban Accommodation category Award at the 2016 Skal International Sustainable Tourism Awards. From StatsSA, we bring you key findings from their latest Tourism Migration and Tourist Accommodation Reports, and from NDT share an IMASP call for applications for the Vienna Tourism Fair in January 2017. Lastly, we invite you to register for a free online course to become a RETOSA-certified expert and share some travel predictions for 2017:

SECRETARIAT’S UPDATE ON THE WEEK IN REVIEW announce eight big travel predictions for 2017
Online accommodation booking Giant have released the findings of a recent survey they conducted on consumer travel trends for 2017. The study identifies some interesting travel predictions for 2017, such as: (1) Instant Gratification; (2) Getting to Business “bleisure”; (3) Appetite to Discover; (4) Mind, Body and Soul; (5) Go Green or Stay Home; (6) Simple Pleasures; (7) The Human Touch, and (8) Fly Me to The Moon. Click here to read more on each of these predictions.

Latest update on the National Minimum Wage deliberations
News of the proposed National Minimum Wage, dominated the headlines this week. You may be aware that a report produced by the National Minimum Wage (NMW) panel gave recommendations on policy and implementation on the NMW. Among others, a pertinent recommendation made by the panel is to have the minimum wage set at R3500 per month. To stay on top of the discussions, TBCSA will attend a BUSA meeting on Monday 28 November 2016 where we will raise the issues cited by the board members. Following the discussion at BUSA, government will afford business another opportunity to comment on the policy, before the policy gets enacted as law. We will keep you updated on all developments in this regard. Click here to view the NMW panel report. 

Hotel Verde excels at the Skal International Sustainable Tourism Awards 2016
Skal International is an affiliate member of UNWTO, whose mission it is to promote the development of responsible, sustainable and universally accessible tourism. Now in its 15th year, the Skal International Sustainable Tourism Awards highlights and acknowledges best practice of sustainable tourism around the globe and also showcases the importance of our environment.

We extend our sincere congratulations to Hotel Verde at Cape Town Airport - Africa’s Greenest hotel - who won the Urban Accommodation Award at this year’s Awards ceremony in Monaco. View all the winners from this year’s Skal International Sustainable Tourism Awards here.

Indaba 2017 exhibitor registrations open: Claim your TOMSA and TGCSA discount today!

In a statement dated 23 November, SA Tourism has announced that exhibitor registrations for Indaba 2017 are now open! Indaba 2017 will take place on 16 – 18 May at the Inkosi Albert Luthuli ICC in Durban. Remember, if you are a TOMSA Levy Contributor and have a TGCSA graded establishment, you automatically qualify for a 15% discount per stand square metre. Coupled to that, you will receive more combined discount (capped at 25%) if you register before Wednesday 30 November 2016, are a loyal exhibitor (6 consecutive years or more) or even a first-time exhibitor. Click here to read the full statement from SA Tourism.

Feedback from WTM London 2016 Part 2
The first part of our WTM Feedback focussed on our observations of destination South Africa’s participation in WTM London and general highlights from the trade show.  This week we shed light on one of two specific meetings wherein TBCSA participated – events, which are likely to have a significant bearing on the organisation’s global network going forward. 

National Travel Association Coalition

The World Travel and Tourism Council (WTTC) have heeded industry’s call for the introduction of a member category that caters for trade associations, with the formation of a new member chapter called the National Travel Association Coalition (NTAC). The NTAC held its first meeting during the 2016 WTTC Global Travel and Tourism Summit in Dallas, USA, with the second meeting taking place during the 2016 WTM London show.

The NTAC comes as a result of various calls within the industry, for the WTTC to have a chapter that represented the voice of businesses (small, medium and large) operating within the sector but did not necessarily have the financial muscle of large corporates to affiliate directly with the Council. The Coalition is made up of national trade organisations similar to the TBCSA from various parts of the world. Convened by the WTTC’s Snr VP of Government and Industry Affairs, Helen Marano, its founding member organisations are:

  • Caribbean Hotel and Tourism Association
  • Caribbean Tourism Organisation
  • Japan Travel and Tourism Association
  • Tourism Business Council of South Africa
  • Tourism Industry Association of Canada
  • Tourism and Transport Forum of Australia
  • U.S. Travel Association

The inaugural formal meeting of NTAC focussed on mapping out the Coalition’s Terms of Reference and key focus areas for 2017, with additional representation from the Association of British Travel Agents (ABTA); the Egypt Tourism Federation and the European Travel Commission have also expressed interest in joining.

The goal is to provide a focussed forum for National Travel Associations to amplify the voice of Travel and Tourism for promoting a better understanding of the sector’s role as a key economic driver. Amongst the objectives that the NTAC Members have outlined, include the wish to: work collectively to lift the perception of Travel and Tourism to be considered more seriously at the policy table of government and economists; to know each other better and to form a strong resourceful network of like-minded CEOs; to consider global views on new models such as the sharing economy innovators; to circulate reports for each other’s benefits and to support each other for managing issues that are in common.

The fact that TBCSA is represented in this global industry structure bears testament to the organisation’s stature as a key role-player, not only representing South Africa but also the Southern Africa region. 

In our third and final instalment of the WTM Feedback report, we share information from the inaugural International Travel Crisis Management Summit - a new global drive aimed at empowering the industry to respond proactively and efficiently to crisis situations. 

Last chance to upload your Holiday Season Specials on the Shotleft website
Persuade all those undecided Holiday Season travellers to book at your TOMSA establishment by loading your December specials and packages for free on the shotleft website today! All you need to do is simply register an account on SA Tourism’s shotleft website and upload your deal. It’s that easy! Click here to load your deal.

Know your international guest and create unforgettable experiences
The “Know your Tourist” information kit is a SA Tourism online portal where you will learn more about how your business can create unforgettable experiences for your international guests. From a dropdown list of a number of countries, you will get to know more about your international visitor. Information from the kit includes: Language spoken, greetings and general likes / dislikes; Typical manners and great gift ideas, and How to craft a custom welcome message for your international guest Click here to view the Know your Tourist Toolkit.

StatsSA Tourism & Migration Report for September shows a 10.6% increase from 2015
On 23rd November, StatsSA released the latest Tourism and Migration Report for September 2016. The report shows that tourists to South Africa increased by 10.7% in September 2016 when compared to September 2015. The 716 750 tourists constituted of (1) overseas tourists – an increase of 18.1% from September 2015; (2) SADC tourists – an 8% increase from September 2015, and (3) tourists from other African countries – an increase of 3.3% from September 2015. Also to note is that 71.7% of tourists used road transport, whereas 28.3% and 0.04% used air and road transport respectively. Click here to view this report and, the StatSA Tourist Accommodation Report for September 2016 published on 21 November.

IMASP Call for Applications: Vienna Tourism Fair, 12 – 15 January 2017
The National Department of Tourism has published a call for applications to its International Market Access Support Programme (IMASP) to all eligible tourism businesses who wish to participate in the Vienna Tourism Fair that will take place from 12 – 15 January 2017 in Vienna, Austria. A limited number of spaces have been secured at the trade show and the Department will offer partial financial support on a reimbursement basis to qualifying enterprises in respect of capped amounts towards the cost of airfare, accommodation and participation/exhibition fees. Please note that your application will receive preference as a levy contributor. Deadline for submissions is 29 November 2017. Click here to find out more

RETOSA launches Certified Expert Online Course for Travel Agents and Tour Operators
The Regional Tourism Organisation for Southern Africa (RETOSA) has launched a free Southern Africa Certified Expert online course for travel agents, tour operators and the broader travel and tourism trade. The programme aims to offer an opportunity for all stakeholders to learn more about Southern Africa’s best tourist offerings, while promoting intra-regional travel. The interactive 16 module course introduces learners to all 15 SADC countries, and equips them with the knowledge to better package, promote and sell each destination’s unique tourism offerings and attractions. We encourage members who are involved in selling the region to register for the course and become a RETOSA-certified expert on Southern Africa. Click here to find out more.

We trust that the updates we provide on our activities and the information we share from within and outside the industry is useful in your businesses. As always, your feedback is highly appreciated.

Yours Sincerely

 Ms. Mmatšatši Ramawela



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